MEASURING CUSTOMERS SATISFACTION
GERSON RICHARD F
MEASURING CUSTOMERS SATISFACTION - 1 - CRISP PUB 2004 - 0
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MEASURING CUSTOMERS SATISFACTION - 1 - CRISP PUB 2004 - 0
MEASURING CUSTOMERS SATISFACTION A GUIDE TO MANAGING QUALITY CUSTOMER SERVICE GERSON RICHARD F CUSTOMER SATISFEACTION, MEASURING QUALITY, RESEARCHING CUSTOMER SATISFACTION, SATISFACTION SURVEYS
658.812 GER-M