CUSTOMER RELATIONSHIP MANAGEMENT (Record no. 12722)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00534nam a2200145Ia 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 ROB-C |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | GRAHAM ROBERTS - PHELPS |
| 245 ## - TITLE STATEMENT | |
| Title | CUSTOMER RELATIONSHIP MANAGEMENT |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Viva Books ,Delhi |
| Year of publication | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 0 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | CUSTOMER RELATIONSHIP MANAGEMENT HOW TO TURN A GOOD BUSINESS INTO A GREAT ONE GRAHAM ROBERTS - PHELPSWHY DO CUSTOMERS DEFECT,THE ECONOMICS OF CUSTOMER CARE,DEFINING CUSTOMER SERVICE EXCELLENCE |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| library@mck | library@mck | K61 | 21/09/2005 | 250.00 | 658.812 ROB-C | 12848 | Books |