TY  - BOOK
AU  - JOHN BANK
TI  - THE ESSENCE OF TOTAL QUALITY MANAGEMENT
U1  - 658.4013  BAN-E 
PY  - 2003///
PB  - ___
KW  - THE ESSENCE OF TOTAL QUALITY MANAGEMENT  JOHN BANK  ,  FOCUS ON THE CUSTOMER, CORE CONCEPTS OF TOTAL QUALITY MANAGEMENT, CUTTING THE COST OF QUALITY, AVOIDING THE HYPE
ER  -