TY  - BOOK
AU  - PEG PICKENING
TI  - HOW TO MANAGE CONFLICT
U1  - 658.4053  PIC-H 
PY  - 2004///
PB  - Jaico Pub. House Delhi
KW  - HOW TO MANAGE CONFLICT    TURN ALL CONFLICTS INTO WIN-WIN OUTCOMES  PEG PICKENING  ,  FUNDAMENTALS OF CONFLICT, TYPES OF CONFLICT, IDENTIFYING CONFLICTS STAGES, DEALING WITH ANGRY CUSTOMERS
ER  -