TY  - BOOK
AU  - GERSON RICHARD F
TI  - MEASURING CUSTOMERS SATISFACTION
U1  - 658.812  GER-M 
PY  - 2004///
PB  - CRISP PUB
KW  - MEASURING CUSTOMERS SATISFACTION    A GUIDE TO MANAGING QUALITY CUSTOMER SERVICE GERSON RICHARD F    CUSTOMER SATISFEACTION, MEASURING QUALITY, RESEARCHING CUSTOMER SATISFACTION, SATISFACTION SURVEYS
ER  -