TY  - BOOK
AU  - DHRUV, NATH
TI  - THE NUTS AND BOLTS OF CRM(CUSTOMER RELATIONSHIP MANAGEMENT)
U1  - 658.812  NAT-N 
PY  - 2005///
PB  - Tata Mc Graw - Hill Publishing Co. Ltd., Delhi
KW  - DHRUV NATH   THE NUTS AND BOLTS OF CRM(CUSTOMER RELATIONSHIP MANAGEMENT
ER  -