TY  - BOOK
AU  - Vinnie Jauhari,
AU  -  Kirti Dutta
TI  - Services: Marketing, Operations, and Management
SN  -  9780195689082
U1  - 647.0688 JAU - S 
PY  - 2010///
CY  - New Delhi
PB  - Oxford University Press
KW  - commerce
ER  -