TY  - BOOK
AU  - James A. Fitzsimmons
AU  - Mona J. Fitzsimmons
TI  - Service Management: Operations, Strategy, and Information Technology
SN  - 9789339204471
U1  - 658 FIT-S 
PY  - 2011///
CY  - New Delhi
PB  - McGraw-Hill
KW  - economics
ER  -