TY  - BOOK
AU  - James A. Fitzsimmons
AU  - Mona J. Fitzsimmons
TI  - Service Management: Operations, Strategy, and Information Technology
SN  - 9789339204471
U1  - 658 FIT-S 
PY  - 2017///
CY  - CHENNAI
PB  - MC GRAW HILL
ER  -