| 000 | 00524nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150614s9999 xx 000 0 und d | ||
| 082 | _a658.812 GER-M | ||
| 100 | _aGERSON RICHARD F | ||
| 245 | _aMEASURING CUSTOMERS SATISFACTION | ||
| 250 | _a1 | ||
| 260 |
_bCRISP PUB _c2004 |
||
| 300 | _a0 | ||
| 650 | _aMEASURING CUSTOMERS SATISFACTION A GUIDE TO MANAGING QUALITY CUSTOMER SERVICE GERSON RICHARD F CUSTOMER SATISFEACTION, MEASURING QUALITY, RESEARCHING CUSTOMER SATISFACTION, SATISFACTION SURVEYS | ||
| 942 | _cBK | ||
| 999 |
_c12222 _d12222 |
||