| 000 | 00534nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 150614s9999 xx 000 0 und d | ||
| 082 | _a658.812 ROB-C | ||
| 100 | _aGRAHAM ROBERTS - PHELPS | ||
| 245 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
| 250 | _a1 | ||
| 260 |
_bViva Books ,Delhi _c1998 |
||
| 300 | _a0 | ||
| 650 | _aCUSTOMER RELATIONSHIP MANAGEMENT HOW TO TURN A GOOD BUSINESS INTO A GREAT ONE GRAHAM ROBERTS - PHELPSWHY DO CUSTOMERS DEFECT,THE ECONOMICS OF CUSTOMER CARE,DEFINING CUSTOMER SERVICE EXCELLENCE | ||
| 942 | _cBK | ||
| 999 |
_c12722 _d12722 |
||