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008 150614s9999 xx 000 0 und d
082 _a658.812 CHA-C
100 _aCHATURVEDI MUKESH
245 _aCUSTOMER RELATIONSHIP MANAGEMENT -- AN INDIAN PERSPECTIVE
250 _a1
260 _b___
_c2005
300 _a0
650 _aCUSTOMER RELATIONSHIP MANAGEMENT -- AN INDIAN PERSPECTIVE CHATURVEDI MUKESH
942 _cBK
999 _c13401
_d13401