| 000 | 00586nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 150614s9999 xx 000 0 und d | ||
| 100 | _a JUDITH W KINEAID | ||
| 245 | _aCUSTOMER RELATIONSHIP MANAGEMENT -- GETTING IT RIGHT | ||
| 250 | _a1 | ||
| 260 |
_bA Lisa Drew Book ,N Y _c2003 |
||
| 300 | _a480 | ||
| 650 | _aCUSTOMER RELATIONSHIP MANAGEMENT -- GETTING IT RIGHT KINEAID JUDITH W. Commerce in the 21st Century,The case for Customer Relationship Management, What is CRM?, e-CRM-- What's the Difference?, Understanding the Method, Get Ready: Avoiding Common Bar | ||
| 942 | _cREF | ||
| 999 |
_c13635 _d13635 |
||