000 00457nam a2200145Ia 4500
008 150614s9999 xx 000 0 und d
082 _a658.812 NAT-N
100 _aDHRUV, NATH
245 _aTHE NUTS AND BOLTS OF CRM(CUSTOMER RELATIONSHIP MANAGEMENT)
250 _a1
260 _bTata Mc Graw - Hill Publishing Co. Ltd., Delhi
_c2005
300 _a187
650 _aDHRUV NATH THE NUTS AND BOLTS OF CRM(CUSTOMER RELATIONSHIP MANAGEMENT
942 _cBK
999 _c14008
_d14008