000 00386nam a22001577a 4500
020 _a 9780195689082
082 _a647.0688 JAU - S
100 _aVinnie Jauhari,
100 _a Kirti Dutta
245 _aServices: Marketing, Operations, and Management
250 _a1 ed
260 _aNew Delhi
_bOxford University Press
_c2010
300 _a584
650 _acommerce
942 _cBK
999 _c21374
_d21374