| 000 | 00411nam a22001577a 4500 | ||
|---|---|---|---|
| 999 |
_c21381 _d21381 |
||
| 020 | _a9789339204471 | ||
| 082 | _a658 FIT-S | ||
| 100 | _aJames A. Fitzsimmons | ||
| 100 | _aMona J. Fitzsimmons | ||
| 245 | _aService Management: Operations, Strategy, and Information Technology | ||
| 250 | _a7th Edition | ||
| 260 |
_aNew Delhi _bMcGraw-Hill _c2011 |
||
| 300 | _a541 2cm | ||
| 650 | _aeconomics | ||
| 942 | _cBK | ||