000 00407nam a22001697a 4500
020 _a9788120329942
082 _a658.812 FJE - E
100 _aNicholas C Robertson Jr
100 _aJerry Fjermestad
245 _aElectronic Customer Relationship Management
250 _a1 ed
260 _aNew Delhi
_bPHI Learning
_c2009
300 _a210
650 _aCommerce
650 _aEconomics
942 _cBK
999 _c21382
_d21382