000			00356nam a2200145Ia 4500
008			150614s9999 xx 000 0 und d
082			_a9586 A
100			_aCENGIZ HAKSEVER
245			_aSERVICE MANAGEMENT AND OPERATIONS
250			_a2
260			_c2000
300			_a0
650			_aSERVICE MANAGEMENT AND OPERATIONS CENGIZ HAKSEVER
942			_cREF
999			_c9496 _d9496